WHAT IF I CANNOT FIND WHAT I AM LOOKING FOR?
If you are struggling to find what you are looking to purchase, please contact our Customer Support team through the Contact page or via e-mail at info@theglasswareoutlet.com.au.
WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?
If you have forgotten your password, please click on the Account icon in the site header and select “Forgot your password?” For security reasons, an automatic email will be sent to the address you have provided with a link that will allow you to create your new personal password.
CAN I ADD TO AN EXISTING ORDER?
No, unfortunately not. All orders are processed as soon as they are received, so any additions need to be sent as a new order.
DO YOU OFFER GIFT WRAPPING?
No, unfortunately we are unable to offer this service.
HOW DO I MAKE A PAYMENT?
Payments are accepted via Visa, Mastercard and AMEX via Square.
IS MY CREDIT CARD SAFE AT YOUR STORE?
We have implemented strict security measures on The Glassware Outlet website to ensure the protection of your personal information. The Glassware Outlet website is provided with an SSL encryption system to protect personal and payment data. We do not keep or save any credit card information.
WHAT ARE THE DELIVERY LEAD TIME AND SHIPPING COSTS?
Please go to our Shipping & Payments page for more information.
HOW DO I RETURN AN ITEM PURCHASED ONLINE?
Please note that we do not accept returns on some items, including those marked as FINAL SALE, which will have been priced accordingly and clearly outlined in their Terms of Sale.
Please read our Returns Policy for all information regarding returning a product or order in the case of faulty goods or breakages.
WHAT IS YOUR PRIVACY POLICY?
All users can navigate The Glassware Outlet without registering personal information. However, by creating an account and ticking the mailing list option, an account holder agrees to be contacted.
When placing an order, The Glassware Outlet collects all the data of the customer needed for the shipping and billing processes: name, addresses, phone number, and email.
In order to complete the order, we will provide some information to our trusted third-party partners, namely bank institutions and shipping partners. We do not keep any credit card information.
For more information, please visit our Privacy Policy page.
WHO CAN I CONTACT ABOUT ACCESSIBILITY ISSUES I ENCOUNTERED ON THIS SITE?
Accessibility Statement
The Glassware Outlet is committed to making its website accessible to all individuals, including those with disabilities by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.1 Level A/AA (WCAG 2.1 A/AA). We strive to make our site an equal experience for everyone. We continue to monitor our site and make sure that all content provided is accessible to all visitors.
If you have encountered any issues with accessibility, please contact our Customer Support team through the Contact page, on (02) 9966 0033 (Monday-Friday, 9.00 AM-5.30 PM), or via e-mail at info@theglasswareoutlet.com.au.
Third Party Applications
While you are visiting our site, you will notice that we may use or link to third-party sites. The Glassware Outlet does not control or remedy the way content is portrayed on any third-party sites.
