If your order arrives and the goods are damaged or faulty, or if you are missing a product/s or received something other than what you ordered, please contact our customer service team and they will be happy to arrange for a refund, replacement or correct your order.
Please note that items marked as **Damaged packaging** are not eligible for replacement based on the state of the packaging / box.
You will be required to send us an image of the goods, or we may request that you return the goods to us in order to substantiate your claim before we issue a refund or replacement.
You must contact us within 7 business days of receipt of the goods, in order for us to validate your claim.
Please note that we do not accept returns or exchange on some items, which will have been priced accordingly and clearly marked as FINAL SALE in the product information.
You must contact us within seven business days of receipt of the goods for us to validate your claim.
No items can be returned to The Glassware Outlet without prior agreement.
For products ordered on this website, The Glassware Outlet will provide the purchaser with a refund only if this return procedure is followed:
You should expect to receive your refund within four weeks of receipt, however, in most cases, you will receive a refund more quickly. This includes the transit time for us to receive your return (5 to 14 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
After successful completion of the refund, you will find a credit on your credit card statement.
If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or to deduct a percentage of the original selling price from the refund amount.
Please note that this policy applies only to items purchased on https://theglasswareoutlet.com.au/
The Glassware Outlet will not accept returns for products purchased on third-party websites or any retail store.
If you would like to exchange an item for a different one, please return the original item as described above and place another order for the item you wish to purchase.
You will be refunded your original purchase price once we receive the item. You do not have to wait for us to receive the original item before placing the new order.